ISP woes

More internet issues. This seems to be the year for them. On Monday the server of my ISP (Hostik)went down. I didn't get back up until Thursday night. "During a routine backup Plesk [the internet interface] was corrupted," they said. Must have been some corruption. So I'm talking to their tech support guy. "Is this going to happen again?" I ask. "Absolutely not!" he assures me. "What was different this time?" I ask. His answer: "I do not know."